dp999 Terms & Conditions — Please Read Before Using the Platform

These Terms & Conditions ("Terms", "Agreement") apply to the dp999 website and all associated services, games, and features accessible through the dp999 platform (collectively, the "Platform"). The Platform is operated by dp999 and is directed at adult users located in Bangladesh. Access to and use of the Platform constitutes your unconditional acceptance of these Terms. If you are acting on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

dp999 reserves the right to amend, modify, or update these Terms at any time. When material changes are made, dp999 will post a notice on the Platform. Your continued use of the Platform following any such amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure you remain aware of any changes.

To register and use a dp999 account, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter while your account remains active:

• You must be at least 21 years of age. dp999 is strictly an adult platform and does not permit access to persons under 21 years old under any circumstances.
• You must be a natural person (not a company, trust, partnership, or other legal entity) registering on your own behalf with your own personal information.
• You must provide accurate and complete information during registration and keep your account details up to date at all times. Providing false information is a material breach of these Terms.
• You must not be subject to any court order, regulatory restriction, or voluntary self-exclusion agreement that would prevent you from participating in online gambling activities.
• You must have the legal capacity to enter into a binding agreement under applicable law. Persons who are legally incapacitated are not permitted to register.

dp999 may request documentary evidence to verify your eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in the suspension or permanent closure of your account. dp999 reserves the right to refuse registration to any applicant without providing a reason.

Each eligible person may hold only one dp999 account. The creation of multiple accounts by the same individual — whether using different email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for the immediate termination of all associated accounts and the forfeiture of any balances held therein. If you discover that duplicate accounts have been created in your name without your knowledge, you must notify dp999 immediately via the support contact below.

You are solely responsible for maintaining the confidentiality of your dp999 account credentials, including your password and any two-factor authentication codes. You must not share your login credentials with any third party for any reason. dp999 will never ask you to share your password via email, chat, or phone. Any activity conducted through your account — whether or not authorised by you — is your responsibility unless you have promptly notified dp999 of unauthorised access.

dp999 uses 256-bit SSL encryption across all account sessions and financial transactions. You should ensure that any device from which you access dp999 is free from malware and that you always log out when using a shared or public device. dp999 accepts no liability for losses arising from your failure to keep your account credentials secure.

dp999 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other methods listed on the Platform at the time of your transaction. Minimum deposit amounts and any applicable processing times are displayed within the Platform and may be updated from time to time without prior notice. dp999 does not charge a deposit fee, but your payment provider may apply its own charges.

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification and any applicable wagering requirements on bonus funds. dp999 aims to process withdrawal requests within 15 minutes for bKash and Nagad, and within 24 hours for bank transfers, subject to verification status and transaction volume at the time of the request. dp999 reserves the right to delay processing if additional verification is required or if a transaction appears irregular.

All deposits and withdrawals must use payment accounts that are registered in the same name as your dp999 account. Third-party deposits — that is, deposits made from a payment account held in a different name — are strictly prohibited. Any funds received from third-party payment sources will be returned to the source and the associated account may be suspended pending investigation. dp999 bears no responsibility for delays or losses caused by incorrect payment details provided by the account holder.

dp999 may offer welcome bonuses, deposit bonuses, free spins, cashback promotions, and other promotional offers to eligible account holders from time to time. All bonuses and promotions are subject to specific terms that will be published alongside each offer. In the event of a conflict between a bonus-specific term and these general Terms, the bonus-specific term shall prevail in respect of that bonus only.

The following conditions apply to all dp999 bonuses unless a specific promotion states otherwise:

• Bonus funds are subject to a wagering requirement (rollover) that must be completed before the bonus or any winnings derived from it can be withdrawn. The applicable rollover multiplier will be stated in the individual promotion terms.
• A player may not hold more than one active welcome bonus simultaneously. Attempting to claim duplicate bonuses using multiple accounts or payment methods constitutes a breach of these Terms.
• dp999 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any wagering requirement already in progress at the time of cancellation will be honoured in full.
• Bonus funds and any winnings generated from bonus play may only be withdrawn after all applicable wagering requirements have been met and KYC verification is complete. Attempting to withdraw bonus funds before satisfying wagering requirements will result in the forfeiture of the bonus amount.

The following conduct is strictly prohibited on the dp999 platform. Breach of any prohibition in this section may result in immediate account suspension, permanent account closure, forfeiture of balance, and referral to relevant authorities where applicable.

dp999 is committed to responsible gaming. The Platform provides tools including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion for players who wish to manage their gambling activity. These tools are accessible from within your dp999 account settings and are effective immediately upon activation. dp999 strongly encourages all players to set personal limits before beginning their first gaming session and to review those limits regularly.

The dp999 platform is strictly for adults aged 21 and above. If you have reason to believe that a person under 21 is accessing the dp999 platform using your account or device, you must notify dp999 support immediately and take all reasonable steps to prevent further underage access. dp999 accepts no liability for underage access that occurs as a result of an account holder's failure to secure their credentials. If you feel that your gambling is becoming a problem, please visit the Responsible Gaming page or contact dp999 support for guidance on available self-help tools.

All content on the dp999 platform — including but not limited to the dp999 brand name, logo, website design, graphics, text, game interfaces, software, and databases — is the exclusive intellectual property of dp999 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational use. No other rights are granted.

You must not copy, reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit any dp999 content without the prior written consent of dp999. Unauthorised use of dp999 intellectual property may result in civil and criminal liability. Any feedback, suggestions, or ideas you submit to dp999 regarding the Platform may be used by dp999 freely without any obligation to compensate you.

To the fullest extent permitted by applicable law, dp999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption, even if dp999 has been advised of the possibility of such damages. dp999's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you in the twelve months preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. dp999 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. dp999 does not warrant that the games or betting markets available on the Platform will meet your specific requirements or expectations. Your use of the Platform is entirely at your own risk.

dp999 reserves the right to amend these Terms at any time. Amendments will be published on the Platform and will take effect immediately upon publication unless a later effective date is specified. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept an amendment, you must cease using the Platform and close your account before the effective date.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. A waiver of any breach of these Terms by dp999 shall not be construed as a waiver of any subsequent breach.

These Terms are governed by and shall be construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through dp999's internal dispute resolution process shall be referred to the appropriate dispute resolution authority. dp999 is committed to resolving all player disputes fairly and transparently, and all genuine complaints submitted via the support channel will receive a substantive response within five business days.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your dp999 account, our support team is available 24 hours a day, 7 days a week. You can reach dp999 support via the live chat feature within the Platform or by email. dp999 support is provided in both English and Bengali to ensure all Bangladesh players can communicate comfortably in their preferred language.

For written enquiries, contact dp999 support at: [email protected]