dp999 Privacy Policy — Your Data, Your Rights

dp999 ("we", "us", "our") operates the online casino and sports betting platform accessible at dp999.bet (the "Platform"). This Privacy Policy describes how dp999 collects, uses, stores, discloses, and protects the personal data of individuals who access or use the Platform ("you", "your", "player"). This Policy is incorporated into, and forms part of, the dp999 Terms and Conditions. By using the Platform you agree to the collection and use of your data as described in this Policy.

This Policy applies to all data collected through the Platform, whether via web browser, mobile browser, or any other access method. It applies to players located in Bangladesh and to any individual who provides personal data to dp999 in connection with an account application, KYC verification, deposit transaction, withdrawal request, support enquiry, or promotional participation. We encourage you to review this Policy regularly as it may be updated from time to time.

We collect personal data directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. We also collect technical data automatically when you access the Platform through cookies and similar tracking technologies, as described in Section 5 of this Policy.

dp999 processes your personal data only for specific, legitimate purposes. We use your data for the following purposes:

• Account registration and management: to create, verify, maintain, and secure your dp999 account, including identity verification (KYC) and age verification to confirm you are aged 21 or above.
• Payment processing: to process deposits in BDT via bKash, Nagad, Rocket, and other supported methods, and to process withdrawal requests back to your verified payment account.
• Platform operation and improvement: to provide access to games, sports betting markets, live casino, and all Platform features; to monitor Platform performance and fix technical issues; to develop and improve the Platform based on aggregated usage data.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, to fulfil Know Your Customer (KYC) requirements, to respond to lawful requests from regulatory authorities or law enforcement, and to retain records as required by law.
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling, to apply deposit limits, session timers, and self-exclusion settings requested by you, and to contact you if our responsible gaming monitoring identifies a concern.
• Customer support: to respond to your enquiries, complaints, and requests submitted via live chat or email, and to maintain a record of support interactions to improve the quality of our service.

dp999 does not use your personal data for automated individual decision-making that produces significant legal effects on you without human review. Promotional communications from dp999 are sent only to players who have not opted out of receiving them. You may opt out of promotional communications at any time by contacting dp999 support.

dp999 does not sell your personal data. We may share your personal data with third parties only in the following limited circumstances:

• Service providers and technology partners: dp999 uses trusted third-party service providers to operate the Platform, including payment processors (bKash, Nagad, Rocket, bank networks), game providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming), KYC verification providers, and fraud prevention services. These partners are bound by strict data processing agreements and are authorised to use your data only for the services they provide to dp999.
• Legal and regulatory authorities: dp999 will disclose your personal data to relevant regulatory bodies, law enforcement agencies, financial intelligence units, or courts when required to do so by applicable law, court order, or lawful regulatory request. This includes mandatory reporting under anti-money laundering regulations.
• Fraud prevention and security: dp999 may share data with fraud prevention and identity verification agencies to protect the Platform and its players from fraudulent activity, identity theft, and money laundering.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the dp999 business, your personal data may be transferred to the acquiring entity as part of the transaction. In such an event, dp999 will notify affected players and the acquiring entity will be required to honour this Privacy Policy.

dp999 does not share your personal data with third-party advertisers, social media platforms, or data brokers for marketing or profiling purposes. Any sharing of data is limited to what is strictly necessary for the purpose described above.

dp999 uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform, remember your preferences, maintain your login session, detect fraud, and understand how players use the Platform in aggregate. Strictly necessary cookies are always active as they are required for the Platform to function. You may disable non-essential cookies through your browser settings; however, doing so may affect Platform functionality including the ability to remain logged in across sessions.

dp999 uses the following categories of cookies: (a) Strictly necessary cookies — required for core Platform functions such as session management, authentication, and security; (b) Functional cookies — used to remember your preferences such as language setting; (c) Analytics cookies — used to understand aggregate Platform usage and improve the player experience. dp999 does not use third-party advertising cookies or cross-site tracking cookies that would share your browsing behaviour with external advertising networks.

dp999 retains your personal data only for as long as is necessary for the purposes for which it was collected and to comply with applicable legal obligations. In practice, this means: account data and transaction records are retained for a minimum of five years following account closure or the date of the last transaction (whichever is later) to comply with AML record-keeping requirements; gameplay data is retained for the same period to enable dispute resolution and regulatory reporting; technical and session data is retained for up to 12 months.

Where dp999 no longer has a legal basis to retain your personal data, it will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised and aggregated data (from which individual identity cannot be determined) may be retained indefinitely for statistical analysis and Platform improvement purposes.

dp999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; server-side encryption for stored sensitive data including financial records and identity documents; access controls that limit which dp999 personnel can access personal data, based on role and business need; regular security assessments and vulnerability testing of the Platform; and fraud monitoring systems that detect unusual account activity in real time.

While dp999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, dp999 will notify affected players without undue delay and take all appropriate steps to contain and remediate the breach. You can help protect your own account security by using a strong, unique password, enabling two-factor authentication where offered, and logging out of your account after each session on shared devices.

The dp999 Platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These providers may collect certain technical data (such as your session identifier and game activity) through their game software. dp999 requires all game providers to process any such data in accordance with applicable data protection standards. dp999 is not responsible for the privacy practices of third-party game providers beyond the contractual obligations imposed on them by dp999. The dp999 Platform does not contain links to external third-party websites that are outside dp999's control.

The dp999 platform is strictly restricted to persons aged 21 and above. dp999 does not knowingly collect personal data from any person under the age of 21. If dp999 becomes aware that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed. If you believe that a person under 21 has registered a dp999 account, please contact dp999 support immediately at [email protected] so that the appropriate action can be taken without delay.

dp999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, dp999 will post a prominent notice on the Platform and update the "Last updated" date at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If dp999 intends to process your personal data for a purpose that is materially different from those described in this Policy, dp999 will provide you with prior notice and, where required by applicable law, seek your consent before proceeding with that new processing activity.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dp999 handles your personal data, please contact our support team. dp999 support is available 24 hours a day, 7 days a week, and responds to all data-related enquiries within five business days of receipt.

Contact dp999 Data Support at: [email protected]